Sanitaire SC5815B Commercial Quite Upright Bagged Vacuum Cleaner with Tools and 10 Amp Motor, 15" Cleaning Path

Outperforms my Hoover Windtunnel Supreme
For at least five years, I have used a Hoover Windtunnel Supreme vacuum. And for as long, I have disliked it. It's tools would easily fall out of their cradle during normal use, it's power cord had thin, easy-to-damage insulation, the power cord was easy to step on the way it was routed, and the vacuum would fall over easily when using the hand tools. My Hoover Windtunnel Supreme vacuum is an annoying example of poor engineering. Finally I decided enough was too much, and just bought a Sanitaire SC5815. What a relief. So far, I like this vacuum because:

* It has a long, well-made power cord. The power cord is routed such that it is easy to keep out of the way
* It is quiet
* It's tools stay in place. It's long crevice tool nests inside a single extension tube. The long crevice tool can be combined with the extension tube thereby eliminating the need for a second extension tool (as implemented by the Hoover).
* When the handle is in the...

Horrible Customer Service
I received this vacuum with the Hight adjustment setting broken straight out of the box. The manual recommends not to return it but to have it serviced instead. I called Sanitaire and they referred me to a local service center. The service center kept the vacuum for two weeks and I never recieved a follow-up call, after they finally called me they said the part was on back order and there was nothing they could do. So I called Sanitaire and they said they do have the part, but after I was transferred to another representative they said that they dont have the part. I was getting different stories from different people. I urged them that I needed this vacuum to run my Janitorial business but they didnt seem to care or at least escalate the problem. All they asked me to do is not return the vaccum. So I waited another 4 days then finally the service center calls and say's my vacuum is ready. I pick it up to find out it was more broken than before. The brush didnt spin and it started to...



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